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Smart Chatbot Solution
built for Roadside Assistance

Simplify process of dispatching operator at the soonest time possible

 

We provide smooth operation flow of vehicle recovery request and dispatch process with minimum human intervention using artificial intelligence for efficiency.

We use an existing platform to make it more convenient for you, without eating up memory space of your mobile phone and the need to download a new app.

We aim to determine problems and provide solutions, inspiring us to continuously improve, helping the public benefit and acquire more business opportunities.

Why Townetics?

How Townetics can Help Your Business

Automated Support

Instantly respond to customers’ request for assistance and save time by collecting all the necessary information in advance

Track Location

Easily pinpoint customer and operator location and track the latter's visibility en route

24/7 Service Accessibility

Serve customers for 24 hours, 7 days a week, with a messaging app platform at their fingertips - accessible anytime, anywhere

User Experience

Earn customer trust and loyalty by providing good experience with timely and reliable services

Digital Dispatch

Assign job to Operator via chatbot or back-end functionality, improving overall efficiency with seamless flow of data

Dashboard Reporting

Integrated back-end website to manage data in one centralised platform that connects the entire ecosystem

Interested to find out more?

 
What Does Townetics Have to Offer?

We made integration between Telegram chatbot and back-end website possible for smooth process flow through the Managing Company, Workshops, Operators, and Customers. 

These four components are discussed further below and how they work together in business operations. 

How Each Solution Works in the Ecosystem

Managing Company

  • See the big picture and manage your entire vehicle recovery service from a back-end website

 

  • Monitor Key Performance Indicators (KPI) from data dashboard

  • Manage multiple workshop services where you can assign customer requests  to the appropriate workshop

  • Define user management function to determine access of employees accordingly

Workshop

  • Equip you with appropriate, user-friendly tools to dispatch driver with details of the customer at a distance

  • Support manual dispatching with chatbot intelligence algorithm to save time focusing on more urgent requests

  • Distribute jobs evenly to operators and track job status effortlessly from various channels without having to call

  • Accept requests even after business hours

Operator / Towtruck Driver

  • View list of jobs available in the chatbot / groupchat

  • Seamlessly accept job and update status on the back-end to notify workshop on your availability

  • Collect customer information in advance to prepare appropriate equipment for sending assistance

  • Share location and contact with customer for easier correspondence

Customer

  • Easy-to-use chatbot with simple registration process and service request

  • Trusted workshop and towing partner that you can expect to assist during car emergency

  • Share location and pictures to expedite requested services

Who Can Partner Up With Us

Workshops

Spare Parts Distributors

 

Insurance Companies

About Us

Our Story

Townetics was established in 2020 by DewTouch (parent company of Fleetnetics). By transforming and innovating vehicle recovery services, Townetics was conceived to pivot to the demands of the new normal and to help clients stay afloat.

“In the region, Telegram is still underutilised, but it has a lot of interesting security features and functions that we can use quickly.”

Chua Aik Boon, Director & Founder

Our Mission

We commit ourselves to better your businesses so that we too can grow with you. Especially in challenging times with tough business climates and global pandemic, DewTouch enables our customers to gain overview of their businesses, overcome physical and technological boundaries. We built numerous firsts in the region that has impressed many in our industry.

 
Contact Us

Have more questions?

Let us know! Send us a message using the form.

Hotline / WhatsApp: (+65) 9111 8181

Tel: (+65) 6950 7350

Sales Enquiries: sales@dewtouch.com

Media Enquiries: marketing@dewtouch.com

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Explore

The Brilliant Minds Behind Townetics

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COMPANY

DewTouch Innovations started in 2012 and offers modern enterprise software solutions to optimise workflows in automotive and food catering companies.

 

Many years of working with our customers on the ground has made us experts in these fields – not only in Singapore but regionally.

PRODUCT

ABOUT US

LOCATION

231 Mountbatten Road, Block B #03-07/08, S(397999)

©2020 by Townetics (Powered by DewTouch Innovations). All rights reserved.