We will contact you for your demo using the email you provided.
Why Townetics?
We provide smooth operation flow of vehicle recovery request and dispatch process with minimum human intervention using artificial intelligence for efficiency.
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You get to use Townetics conveniently through an existing platform without eating up the memory space of your mobile phone and the need to download a new app.
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You acquire more business opportunities as we determine problems and provide solutions, which inspire us to continuously improve.
How Townetics can Help Your Business
Automated Support
Instantly respond to customers’ request for assistance and save time by collecting all the necessary information in advance
Track Location
Easily pinpoint customer and operator location and track the latter's visibility en route
24/7 Service Accessibility
Serve customers for 24 hours, 7 days a week, with a messaging app platform at their fingertips - accessible anytime, anywhere​
User Experience
Earn customer trust and loyalty by providing good experience with timely and reliable services
Digital Dispatch
Assign job to Operator via chatbot or back-end functionality, improving overall efficiency with seamless flow of data
Dashboard Reporting
Integrated back-end website to manage data in one centralised platform that connects the entire ecosystem
What Does Townetics Have to Offer?
We made integration between Telegram chatbot and back-end website possible for smooth process flow through the Managing Company, Workshops, Operators, and Customers.
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These four components are discussed further below and how they work together in business operations.
How Each Solution Works in the Ecosystem
Managing Company
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See the big picture and manage your entire vehicle recovery service from a back-end website
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Monitor Key Performance Indicators (KPI) from data dashboard
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Manage multiple workshop services where you can assign customer requests to the appropriate workshop
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Define user management function to determine access of employees accordingly
Workshop
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Equip you with appropriate, user-friendly tools to dispatch driver with details of the customer at a distance
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Support manual dispatching with chatbot intelligence algorithm to save time focusing on more urgent requests
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Distribute jobs evenly to operators and track job status effortlessly from various channels without having to call
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Accept requests even after business hours
Operator / Towtruck Driver
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View list of jobs available in the chatbot / groupchat​​
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Seamlessly accept job and update status on the back-end to notify workshop on your availability
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Collect customer information in advance to prepare appropriate equipment for sending assistance
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Share location and contact with customer for easier correspondence
Customer
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Easy-to-use chatbot with simple registration process and service request
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Trusted workshop and towing partner that you can expect to assist during car emergency
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Share location and pictures to expedite requested services
Who Can Partner Up With Us
Workshops
Spare Parts Distributors
Insurance Companies
About Us
Our Story
Townetics was established in 2020 by DewTouch (parent company of Fleetnetics). By transforming and innovating vehicle recovery services, Townetics was conceived to pivot to the demands of the new normal and to help clients stay afloat.
“In the region, Telegram is still underutilised, but it has a lot of interesting security features and functions that we can use quickly.”
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Chua Aik Boon, Director & Founder
Our Mission
We commit ourselves to better your businesses so that we too can grow with you. Especially in challenging times with tough business climates and global pandemic, DewTouch enables our customers to gain overview of their businesses, overcome physical and technological boundaries. We built numerous firsts in the region that has impressed many in our industry.
Contact Us
Do you have questions? Or suggestions?
Let us know! Send us a message using the form.
Hotline / WhatsApp: (+65) 9111 8181
Tel: (+65) 6950 7350
Sales Enquiries: sales@dewtouch.com
Media Enquiries: marketing@dewtouch.com
Explore
The Brilliant Minds Behind Townetics
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